I get asked often that how would I perform a digital transformation in any business. Well, you may find this 11 steps plan fairly simple to follow:
1. Assess the digital maturity of our organization and study the competition is going right to find out where you are today.
2. Educate the C suites and senior management on digital concepts & cross-industry opportunities to see where you want to be.
3. Elaborate with examples how leaders and competitors are using digital to advance themselves.
4. Understand the customer journey with all the customer touch points for your business, their needs.
5. Brainstorm & Identify the opportunities to fill the gaps with digital technologies.
6. Design a simple Framework on where to start and what to do next.
7. Discuss the examples of similar industry customer’s Digital Business Transformation and how they began their process.
8. Formulate a fully-fledged digital strategy that covers all aspects of innovation.
9. Prioritize the solutions based on quick wins, impact on the business, investments required and risk associated with them.
10. Assign the accountability of who will execute the plan.
11. Put governance in place for right KPI measurements.
Let me know if you have met any of above process in your company?